Privacy Policy

Applied version as of June 10, 2021.

Why should I read this Privacy Policy?

This Privacy Policy (‘Policy’) informs you of how Trading collects, uses, discloses and stores your personal information and the legal rights you have. We protect your personal data in accordance with the EU General Data Protection Regulation (2016/679) (‘GDPR’) and other applicable laws. We may unilaterally amend this policy from time to time. Such amendments will be effective immediately upon publication and will be periodically updated by our … Please visit for the latest version of this policy.

Who is responsible for protecting my information?

Our Company:

Company number:

Address:

Email Address:

Why and how do we collect my information?

1. To process orders, receive payment, and ship purchases from our website store.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

It’s time for you to buy our products.

First name, last name, shipping address, phone number, e-mail address, purchase price paid and currency information, credit card brand, type, BIN number and credit card issuing country, IP address, language, device type, payment history.

Contract (Article 6(1)(b) GDPR).

We collect from you.

This is a necessary requirement to conclude a contract. If you do not provide this information, you will not be able to purchase or receive our products.

Store for 10 years.

2. Strengthen and improve the security of our website.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

If you use our website or violate our Terms of Service.

IP address, device information and identity, web browser information, website, information about activity in your country, information about violations of our terms of service, and blacklisting.

Legitimate interests (security and improvement of our website) (Art. 6(1)(f) GDPR).

We collect from you.

No.

1 month since you last used the website, 10 years for information about violations of our Terms of Service and blacklist.

3. To provide customer support.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

When submitting a question or complaint to our customer support team.

First name, last name, email address, country, phone number, inquiry details, inquiry date, inquiry details, inquiry attachment, inquiry response, customer contact details, order ID.

Consent (Article 6 (1)(a) GDPR).

We collect from you.

Customer support service providers.

No.

10 years from the date of last inquiry.

4. To inform about our products or to advertise on the Internet.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

To provide you with information, ask your opinion about our products, or show you additional information on the Internet.

Name, e-mail, phone number, IP address, order information, country, postback information, website that guided the company website, mutual advertising with the Internet.

Consent (Article 6 (1)(a) GDPR).

Relationship with customers.

Legitimate interests (in addition to direct marketing and Internet) (Art. 6(1)(f) GDPR).

We collect from you.

Social media service providers.

Marketing Service Provider.

E-Commerce Provider.

No.

5 years unless requested to stop tracking.

5. To communicate with you through social media.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

When you interact with social media profiles (e.g. send messages, follow profiles, share posts, react to posts).

First and last name, email address, gender, country, photo, message, time and date message received, message content, message attachments, replies to messages, response time to messages, information about company ratings, comments on posts , share posts, and information about post reactions.

Consent (Article 6 (1)(a) GDPR).

From yourself and your social media service providers.

No.

10 years from last interaction with social media profile.

6. To conduct the selection of potential employees.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

When a job application is submitted, when agreeing to save a resume, or when contacting you based on publicly disclosed information on a professional social media platform.

Name, email, phone number, resume, career, and other information provided.

Consent (Art. 6 (1) (f) of the GDPR).

Contract (Article 6(1)(b) GDPR).

Legitimate interests (to contact you if we disclose your information) (Article 6 (1)(f) GDPR).

We collect from you.

Professional Social Media Service Provider.

Personnel agency.

This is a necessary requirement to enter into a contract only if we wish to enter into an employment contract with you. Failure to provide this information will prevent us from entering into an employment contract with you.

6 months after the end of the relevant recruitment process.

5 years after you consent to us or publicly disclose your information on professional social media platforms.

7. To meet statutory accounting requirements.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

When you order our products.

Name, email address, phone number, bank account number, address, signature, invoices, reports, accounting documents, payments, payments, and other information we are legally required to collect.

Legal obligations (Art. 6(1)(c) GDPR).

We collect from you.

Audit Service Provider.

This is a legal requirement. Failure to provide this information will prevent you from purchasing goods or services from us.

10 years after transaction.

8. To protect our rights and interests.

When does this relate to me?

What information do we collect about me?

What are the legal grounds for collecting my information?

Where do we collect information from?

Should I provide this information?

How long do we store information about me?

When we become a party to a legal proceeding that applies to you or we are legally required to collect information about you.

All of the information mentioned above, accounting and legal case files, legal documents and other information you provide to us and other information we are legally required to collect and/or provide.

In Case of Incident – Information on Crimes and Convictions.

Legal obligations (Art. 6(1)(c) GDPR).

Legitimate interests (to protect rights and interests) (Art. 6 (1) (f) GDPR).

Establishment, exercise or defense of legal claims (Article 9(2)(f) of the GDPR).

The foregoing sources, law enforcement agencies, us subject to legal process, courts.

Yes, where we are legally required to collect personal information.

10 years after the end of your contract with us or the legal process period, whichever is longer, and 3 years after the final authority decision takes effect.

Who do I share my information with?

We share your information with information recipients inside and outside the European Economic Area (EEA) where necessary for the purposes described above and permitted by applicable law.

The information recipient or category of information recipient

Purpose of information

Receiving country

European Commission decision on whether non-EEA countries have an adequate level of data protection

Appropriate safeguards to protect my information if it is transferred to a non-EEA country

Accounting and auditing service providers.

This is to meet legal accounting requirements.

Europe

Not applicable.

Not applicable.

Storage service provider.

To keep an archive.

Europe

Not applicable.

Not applicable.

Electronic communications service providers.

To operate electronic communications.

Europe

Not applicable.

Not applicable.

Lawyers, notaries, bailiffs, auditors, data protection officers, consultants.

To protect our rights and interests and to comply with regulations.

Europe

Not applicable.

Not applicable.

Email and cloud hosting service providers.

To operate IT resources.

Worldwide

No.

EU standard contractual clauses.

Banks, payment processing and other financial service providers.

To process your payment.

Worldwide

No.

EU standard contractual clauses.

Marketing and telemarketing service providers.

To market a product.

Worldwide

No.

EU standard contractual clauses.

Shipping service providers and fulfillment centers.

To ship.

Worldwide

No.

EU standard contractual clauses.

Customer support service providers.

To provide customer support.

Worldwide

No.

EU standard contractual clauses.

Social media service providers.

To manage your social media profiles.

Worldwide

No.

EU standard contractual clauses.

What legal rights do I have regarding my information?

Subject to conditions and restrictions established by applicable law, you have the right to: (i) obtain confirmation as to whether we collect information relating to you and request access to that information; (ii) to correct inaccurate or misleading information or to supplement incomplete information; (iii) delete information about you; (iv) restrict the use of your information if you contest the accuracy of the information, object to the processing of the information, or need your information for any legal purpose; (v) to request information in a structured, commonly used and machine-readable format; (vi) to object to processing; and (vii) to withdraw consent given to us in relation to processing of your information. (viii) not be discriminated against while exercising your rights (ix) to file a complaint with a supervisory authority; More information about your rights and where applicable is provided in the sections below.

What are my rights to request access to information?

You may request disclosure of certain information about our collection and use of your information.
You have the right. Upon receiving and confirming your request, we will disclose the categories of personal information we have collected about you, the categories of sources of personal information we have collected about you, the business or commercial purposes for which we collect such personal information, and the third categories. With whom we share that personal information, certain personal information we collect about you, and other information we are required to provide under applicable law. We have disclosed information to third parties for business or commercial purposes as described in Section 4 of this Policy.

What are my rights to rectification?

You have the right to rectify any inaccurate personal information about you. Given the processing purposes, you have the right to complete incomplete information, including how to provide supplementary statements.

What are my rights to request deletion of my information?

You have the right to request that (i) we erase your information that we collect and maintain if it is no longer necessary in relation to the purpose for which it was collected or processed; (ii) you withdraw your consent on which the processing is based and where there is no other legal basis for the processing; (iii) you object to processing and there is no overriding legitimate ground for processing or objecting to processing for direct marketing purposes; (iv) your information has been processed unlawfully; (v) we are required to delete the information in order to comply with a legal obligation; (vi) the information was collected in connection with information society services provided directly to children and consent has been obtained; Upon receipt and confirmation of your request, we will delete your information from our records (and direct our service providers to do so), unless applicable law provides for deletion of the information in a specific case (e.g., we are not required to retain the information). will do To complete transactions for which we or our service providers have collected personal information, to provide goods or services you have requested, to take reasonably expected actions in the context of an ongoing business relationship with you, or to otherwise violate our agreements. detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activities, prosecuting those responsible for such activities, and providing compliance with legal obligations).

What are my rights to restrict data processing?

You have the right to (i) restrict the processing of your information if you dispute the accuracy of your personal information. (ii) if the processing is unlawful and you object to erasure of your personal data and instead request restriction of use; (iv) object to the processing.

What are my rights to information portability?
You have the right to data portability if you wish to receive the information you provide in a structured, commonly used and machine-readable format or, in the case of consent or contractual processing, to transmit it to another controller. It is done by automated means.

What are my rights to object to the processing of my data?
You have the right to object to the processing of your information where collection and use are conducted in accordance with the exercise of official authority for public or vested interests or legitimate interests, including profiling, as described in this Section 3. If you object to the collection of personal information for policy or direct marketing purposes.

What is my right to withdraw consent?

You have the right, and will at any time, to withdraw the consent you have provided in relation to the processing of your information where the processing is consent-based, as described in Section 3 of this Policy.

What is my right to lodge a complaint with the supervisory authority?

You have the right to lodge a complaint with the supervisory authority, in particular in your place of residence, place of work or in the Member State where the GDPR is alleged to have been violated.

What is my right not to be discriminated against while exercising my rights?

You also have the right not to be discriminated against when exercising your rights under applicable law. For example, you will not be denied goods or services, be charged a different price, or offer different quality goods and services, etc., because you have exercised your rights under applicable law.

How do I submit a request?

To exercise any of the rights described above, please submit a request via email or toll-free phone number.

Can I use an authorized representative?

You may use your authorized representative to submit an opt-out request on your behalf if you have given written permission to do so. In this case, please provide a copy of that authority as directed in accordance with Section 18 of this Policy below. We may deny requests from authorized representatives who have not provided proof that you have authorized them to act on your behalf. You may also make a request on behalf of your minor child.

Do you engage in automated individual decision-making, including profiling?

No, we do not base our decisions on any automated processing, including profiling, that has legal consequences with respect to you.

Does your website store cookies on my device?

Yes, our website stores the following cookies on your device.

Cookie Name

Cookie Description

Cookie Expiration

Strictly Necessary and Statistical Cookies

_fbp

Used to distinguish and track unique users.

…Month

_ga

This cookie is used to uniquely distinguish users by assigning a randomly generated number as a client identifier. It is included with each page request on your site and is used to calculate visitor, session, and campaign data for site analytics reports.

… Year

_gat

This cookie is used by Google Analytics to rate requests.

1 Day

_gid

This cookie stores and updates a unique value for each page visited and is used to count and track page views.

1 Day

__cfruid

A cookie associated with sites using CloudFlare that is used to identify authoritative web traffic.

Only during session.

_fw_crm_v

Used to track visitor/user IDs and chat sessions conducted by users.

1 Year

_hjid

A Hotjar cookie that is set the first time a customer visits a page with a Hotjar script. Used by browsers to keep a Hotjar user ID unique to that site. This ensures that the behavior of subsequent visits to the same site is attributed to the same user ID.

1 Year

_uetvid

This is a cookie used by Microsoft Bing Ads. This allows us to interact with users who have previously visited our website.

1 Year

XSRF-TOKEN

These cookies are created to help site security prevent cross-site request forgery attacks.

1 Day

enence_session

This is used to keep information about your current visit. These cookies are essential for the site to function.

Only when visiting the website.

c

These cookies are used to detect spam and improve website security. We do not store any visitor specific data.

…Year

soundestID

This cookie is used to determine whether the visitor has visited the website before or is a new visitor to the website.

Only when visiting the website.

soundtest-views

Assign a specific ID to a visitor. – This allows the website to determine the number of specific user visits for analysis and statistics purposes.

Only when visiting the website.

Marketing Cookies

ads/ga-audiences

This cookie is used by Google AdWords to re-engage visitors who are likely to convert to customers based on their online behavior across the website.

Only when visiting the website.

REST/webTracking/v1/event

This cookie measures the effectiveness of website marketing. Cookies are used to measure conversion rates between website marketing and telephone responses.

Only when visiting the website.

Target Cookie

_gat_gtag_UA_136786017_1

This cookie is part of Google Analytics and is used to limit requests (request rate throttling).

1 min

How do you manage cookies?

You can configure your browser to refuse some or all cookies, or to ask for permission before accepting cookies. If you delete your cookies or disable cookies in the future, you may not be able to access certain areas or features of our website. You can control the use of functional, targeting or advertising cookies by adjusting your browser settings. Visit one of the links below to learn how to manage cookies in your browser.

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Google Chrome: https://support.google.com/chrome/answer/95647

Opera: https://www.opera.com/help/tutorials/security/privacy

Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-information-sfri11471/mac

How do I contact the data protection officer?

If you have any questions, comments or complaints about how we collect, use and store your personal information, our Data Protection Officers are ready to assist you. If you need any assistance, you can always contact us via email.