Shipping Policy

Shipping and Handling

UAB Convenity ships to most countries worldwide using the fastest shipping method available.

Tracking:

Please proceed as described below.

Please copy one of the following.
Order Number
Tracking number … or …
Email Address
Open the tracking page
Paste the information mentioned above into the designated fields on the page and press “Track”.
This allows you to track the status of your order.
Order processing time is 1-2 business days. Please note that in the case of public holidays or limited edition releases, this time may vary. Thank you for your understanding.

**Statement of Responsibilities: Due to the current COVID-19 pandemic, the logistics network has been paralyzed, which has affected delivery times. Therefore, estimated delivery times for some items may be longer than usual at this time. **

Estimated Delivery Time in Business Days/Countries:

USA
Germany
Sweden
Austria
Canada
France
Italy
Spain
Swiss
Great britain
Norway
Columbia
Netherlands
Poland
Belgium

 

8-12 d.
10-14 d.
10-14 d.
10-14 d.
12-18 d.
10-14 d.
10-14 d.
10-14 d.
12-15 d.
8-12 d.
10-14 d.
12-18 d.
8-12 d.
8-12 d.
10-14 d.

Brazil
Finland
Argentina
Czech
Republic
Romania
Mexico
Slovakia
Denmark
Ireland
Hungary
Australia
Greece
Portugal
Bulgaria
Croatia

12-18 d.
10-14 d.
12-18 d.
10-14 d.
10-14 d.
8-12 d.
10-14 d.
10-14 d.
12-15 d.
10-14 d.
10-14 d.
10-14 d.
12-18 d.
10-14 d.
10-14 d.

Luxembourg
South Africa
Thailand
New Zealand
Cyprus
Latvia
Korea
Turkey
Estonia
Ukraine
Malaysia
Malta
Liechtenstein
Japan
Philippines

10-14 d.
12-18 d.
10-14 d.
10-14 d.
10-14 d.
12-18 d.
5-8 d.
10-14 d.
12-18 d.
10-14 d.
10-14 d.
10-14 d.
12-18 d.
10-14 d.
1-5 d.

We do not take any responsibility for shipments that may be affected by customs, natural occurrences, EMS, DHL to your country local shipping companies, air and land transportation strikes or delays.

Shipping and handling fees are as follows:

₩12,640

Estimated delivery time/country (in business days) for COD orders:

Romania
Philippines
Spain
Italy
Poland

1-4d.
1-4 d.
1-5 d.
1-4 d.
1-4 d.

Thailand
Malaysia
Germany
Czech Republic
Slovakia

1-4 d.
1-4 d.
1-4 d.
1-4 d.
1-4 d.

Bulgaria
Portugal
Greece

1-4 d.
1-4 d.
1-4 d.

Shipping and handling fees are as follows:

Estimated shipping and handling costs up to $12.64.

In case of damage damage

We offer a free replacement if your Synoshi order is damaged in transit. Contact our customer support team via our contact form.

Please note that you must provide us with:

1. Photos of damaged items.

2. Photos of damaged packaging.

**Damaged items must be returned to the return address provided by Customer Support.**

Please note that not clearing the item out from customs, refusing or not claiming the order, providing a wrong address might cause the parcel to return back to us or be disposed of, in such case, a restocking fee of 15% will apply as per standard return policy, furthermore, $5/shipment will be deducted from the total amount of the refund ***

Last edited on 2022-06-14